How Do I Contact Pintey Bowes Support?

For Contact Pintey Bowes Support Click on Support Button

Pitney Bowes is a trusted name in the global mailing, shipping, and e-commerce industries. Known for its advanced postage meters, mailing software, and shipping solutions, Pitney Bowes has built a reputation for providing high-quality products and services to businesses of all sizes. However, like any large service provider, there are times when you might need help or support with their products, whether for troubleshooting, billing questions, or general inquiries.

If you are wondering, "How do I contact Pitney Bowes support?" this article is for you. We’ll walk you through the various methods available for reaching Pitney Bowes support, explain when each option is most useful, and provide tips on how to get the most effective assistance.

Before discussing the various ways to contact Pitney Bowes support, it's important to understand why you might need their assistance. Some of the most common reasons customers reach out include:

1. Technical Issues: This could range from problems with postage meters, mailing equipment, software malfunctions, or shipping errors. If your Pitney Bowes product isn't working as expected, customer support can help troubleshoot the issue.

2. Billing Inquiries: Questions regarding billing, payments, account charges, or subscription renewals are also common reasons to contact support.

3. Product Information: If you need details about a specific product, service, or feature, Pitney Bowes support can provide information on specifications, compatibility, and usage.

4. Account Management: This may include updating account details, changing preferences, or resolving login issues.

5. Returns, Repairs, and Replacements: If you need to request a repair, return, or replacement for a faulty product, contacting Pitney Bowes support is necessary.

No matter what the reason may be, Pitney Bowes has several ways for customers to reach out and receive the help they need. Let's explore the various options available to you when asking, "How do I contact Pitney Bowes support?"

For many customers, phone support is the quickest and most direct way to get help. Pitney Bowes offers a customer support phone number where you can speak to a live representative who can assist you with technical issues, billing questions, and general inquiries.

• Pitney Bowes Support Phone Number (United States):

For international customers, Pitney Bowes offers regional contact numbers. These numbers can be found on their website, depending on your location. Whether you're in Canada, the UK, or elsewhere, Pitney Bowes provides specific numbers to ensure you can easily connect with support in your region.

When calling, it’s important to have the following information on hand:

• Your account number or serial number for the product in question.
• A detailed description of your issue or question.
• Any relevant error messages, product codes, or device malfunctions.

The phone system may prompt you to choose from different options depending on the nature of your inquiry. For example, you might be directed to different departments for technical support, billing issues, or general questions.

While phone support can be the most effective way to handle urgent issues, be prepared for possible wait times, especially during peak business hours. Calling early in the day or later in the afternoon may reduce the time you spend on hold.

Another popular method of contacting Pitney Bowes support is through their live chat option. Live chat is often a faster way to communicate than waiting on the phone, and it provides the added benefit of being able to multitask while receiving support.

To use live chat:

1. Visit the official Pitney Bowes website.
2. Look for the Live Chat button, usually located in the lower-right corner of the screen.
3. Click the button to start a conversation with a support representative.

Live chat support is ideal if you need quick answers to basic issues, like a shipping error, software question, or general inquiry. The representative will respond in real-time, and you can discuss your issue in detail.

One of the key benefits of using live chat is that you can easily copy and paste any relevant information, such as error codes or product details, into the chat window. This can help the support representative better understand your problem and provide a quicker resolution.

If your inquiry is not urgent, or if you prefer to communicate in writing, email support is another excellent option. Sending an email allows you to explain your issue in detail, attach any relevant documents or screenshots, and receive a written response from the support team.

Pitney Bowes provides an email address for general support inquiries:

For billing or account-specific issues, you may be directed to a different support email:

When reaching out via email, it’s helpful to include the following details to ensure your request is handled quickly and efficiently:

• Your account number or product serial number.
• A detailed description of the issue, including any error codes or messages you’ve received.
• Any screenshots or documents that can provide additional context.

Emails can take longer to respond to than phone or chat support, but they are still an effective way to handle non-urgent issues. Email support also provides a written record of the conversation, which may be helpful if you need to refer back to the correspondence later.

The Pitney Bowes Support Website is a fantastic resource for those who prefer to troubleshoot issues on their own or gather more information about the products and services they use. The site includes detailed guides, FAQs, product manuals, and troubleshooting articles designed to help you resolve common problems without contacting support.

To access the support website.

You can search for specific topics or browse through categories like Product Support, Shipping & Mailing, Postage Meter Setup, and more. If your issue is related to technical problems with Pitney Bowes devices, such as postage meters, printers, or scales, you’ll find step-by-step guides to help you solve the issue.

If the self-help resources don’t resolve your problem, the website also provides options to contact support directly. This includes submitting a ticket or reaching out via chat or phone.

In today’s digital age, social media is another way to reach out to companies for customer support. Pitney Bowes is active on several social media platforms, including Twitter and Facebook. Many companies use their social media profiles to respond to customer queries, and Pitney Bowes is no exception.

To reach Pitney Bowes on social media:

• Twitter:
• Facebook:

Using social media for support is a great option if you have a simple question, need an update, or have a minor issue that doesn’t require detailed troubleshooting. While social media teams are often quick to respond, they may escalate your issue to another department if it requires more in-depth assistance.

Social media can also be a helpful way to stay updated on any ongoing service issues, software updates, or general announcements from Pitney Bowes.

Pitney Bowes also offers community forums where customers can post questions, share experiences, and troubleshoot problems. The Pitney Bowes community is a space where both new and experienced users can help each other solve problems.

You can access the Pitney Bowes forums at:

Here, you can search for existing threads related to your issue or post a new question. It’s possible that someone else has faced the same problem and found a solution. Pitney Bowes staff also participate in the forums, so you might receive direct assistance from them.

Forums are a good option if you’re looking for advice on specific Pitney Bowes products or if you want to connect with others who are experiencing similar issues.

In some rare cases, you may need to contact Pitney Bowes by postal mail. This is usually the case if your issue requires formal documentation or if you need to file a complaint.

Pitney Bowes’ corporate address for postal mail is:

• Pitney Bowes Inc.
• 3001 Summer Street
• Stamford, CT 06926
• United States

When mailing Pitney Bowes, be sure to include all relevant details, such as your account number, product serial number, and a clear description of the issue. If you are submitting a complaint or legal request, include all necessary documentation and a formal explanation.

In conclusion, there are multiple ways to contact Pitney Bowes support, depending on your preference and the urgency of your issue. Here are the primary contact options:

1. Phone Support: Call  (U.S.) for immediate assistance.
2. Live Chat: Access real-time help via the Pitney Bowes website.
3. Email: Send an email to or for non-urgent inquiries.
4. Support Website: Visit the Pitney Bowes support site for self-help resources and troubleshooting guides.
5. Social Media: Reach out via Twitter or Facebook for quick responses.
6. Community Forums: Get help from other customers and Pitney Bowes staff in the community forums.
7. Postal Mail: Use traditional mail for formal inquiries or complaints.

No matter the method you choose, Pitney Bowes offers a variety of channels to ensure you can get the help you need. Whether you’re dealing with a technical issue, billing question, or general product inquiry, the company provides efficient customer support to address your concerns and resolve your problems quickly.