How to Contact Pitney Bowes Customer Support?

For Contact Pitney Bowes Customer Support Click on Support Button

Pitney Bowes is a leading global provider of shipping, mailing, and e-commerce solutions. With a long history of offering innovative products and services, the company serves millions of customers worldwide, from small businesses to large enterprises. However, like any service-based company, there are times when you may need assistance, whether it's for technical support, account management, billing issues, or product inquiries. That’s where Pitney Bowes customer support comes into play.

In this article, we will walk you through the various methods of how to contact Pitney Bowes customer support, detailing each option and providing tips on how to get the most efficient help. Whether you're experiencing technical issues with your postage meter, have billing inquiries, or need help with setting up your Pitney Bowes equipment, there are multiple channels available for support.

Before diving into the specifics of contacting customer support, it's important to know why you might need to do so. Here are some common reasons customers contact Pitney Bowes customer support:

• Technical Issues: Problems with Pitney Bowes products such as postage meters, mailing equipment, or software. For example, your postage meter may not be printing correctly, or your shipping software may not integrate with your e-commerce platform.
• Billing & Payments: Questions regarding billing statements, subscription renewals, and account charges.
• Product Inquiries: Questions about the specifications, features, or compatibility of Pitney Bowes products.
• Account Management: Issues related to setting up, updating, or managing your account, including address changes or plan modifications.
• Returns, Repairs, or Replacements: Requests for faulty equipment, product returns, or repairs.

Now that we understand the kinds of issues that might require customer support, let’s explore the various methods of how to contact Pitney Bowes customer support.

One of the most direct ways to get in touch with Pitney Bowes customer support is by calling their customer service phone number. This method is particularly useful when you need immediate assistance or are dealing with an urgent issue.

For customers in the United States, the main customer support phone number is:

Pitney Bowes offers different phone numbers for international customers, so if you are located outside the U.S., it is best to check the Pitney Bowes website for the appropriate contact number for your region.

When calling Pitney Bowes customer support, you will typically be greeted by an automated menu system. Make sure to have your account number, product serial number, or any other relevant details ready to help speed up the process. You may need to follow the prompts based on the type of issue you are facing. For example, there may be different options for technical support, billing inquiries, or general customer service.

It’s also important to note that wait times can sometimes be long, especially during peak hours, so calling early in the day or during non-peak hours may help you get through faster.

If you prefer not to make a phone call, Pitney Bowes live chat support is a great alternative. This method allows you to communicate with a customer service representative in real time, and it’s often quicker than waiting on hold for a phone call.

To access the live chat feature, simply visit the Pitney Bowes website. On most pages, you’ll find a "Live Chat" button in the lower-right corner of the screen. Clicking on it will connect you to a representative who can assist with a range of issues, including troubleshooting, billing questions, and product inquiries.

Live chat support is an ideal option if you need quick answers to less complex issues. For more detailed assistance, such as in-depth technical support, you may be transferred to a more specialized team via chat.

For less urgent issues or if you prefer written communication, email support is another way to contact Pitney Bowes customer support. Email allows you to send detailed descriptions of your issues, attach screenshots, and include other helpful documentation that can aid in resolving the problem.

The general email address for Pitney Bowes customer support is:

For billing inquiries, Pitney Bowes may direct you to use a different email address, such as.

When emailing Pitney Bowes, it’s important to provide as much relevant information as possible. Include your account number, product details, and a thorough explanation of the issue you are experiencing. This helps the support team understand the issue faster and provides them with all the information needed to resolve it.

In general, response times can vary, but email support is an excellent option if you have a non-urgent question or want a written record of the interaction.

For more informal support, Pitney Bowes is active on social media platforms like Twitter and Facebook. Many companies use social media to provide customer support, and Pitney Bowes is no different. They often respond to customer inquiries on these platforms, especially for issues related to general support or quick questions.

Here’s how you can contact Pitney Bowes on social media:

• Twitter: 
• Facebook:

Social media support is ideal for quick queries or when you need a general response. However, if you have a more technical issue or a complex inquiry, it’s best to use one of the other methods like phone support or live chat.

If you prefer to resolve issues independently or are looking for a solution to a common problem, the Pitney Bowes Help and Support Center is an excellent self-service resource. The website provides a vast library of troubleshooting guides, frequently asked questions (FAQs), product manuals, and other helpful resources that can guide you through common issues.

To access the help center, visit:

Here, you can search for specific articles related to your product or issue. The site is categorized by product type (e.g., postage meters, shipping software, etc.), so you can easily find the information you need.

Additionally, the support center includes contact options if you can’t find a solution to your problem. You may be able to submit a support ticket or find other ways to escalate your issue to a representative.

Another way to get help from Pitney Bowes is through its customer forums and community. These online forums allow users to share their experiences, ask questions, and receive answers from other customers or even Pitney Bowes staff. You may find that someone else has encountered and resolved the same issue you’re facing.

The Pitney Bowes community can be accessed via:

Forums are particularly useful for technical issues and product advice. You can post your question in the appropriate section and wait for a response, which may come from either a fellow customer or a customer service representative.

If your issue is particularly serious or requires formal documentation, you may need to contact Pitney Bowes by mail. This is more common for legal issues, disputes, or complaints that require official documentation.

Pitney Bowes' headquarters address is:

• Pitney Bowes Inc.
• 3001 Summer Street
• Stamford, CT 06926
• United States

When mailing Pitney Bowes, it’s essential to include all relevant details, such as your account number, product serial number, and a clear description of the issue. Be sure to retain a copy of the correspondence for your records.

If you use any of the Pitney Bowes mobile apps (for instance, for tracking shipments or printing labels), there are often in-app support options available. These apps typically include help sections with FAQs, troubleshooting tips, and options to contact support directly from within the app. This is a convenient way to resolve minor issues without having to leave the app or navigate to the website.

Now that we've covered the various ways to reach out, let’s summarize the options for how to contact Pitney Bowes customer support:

1. Phone Support: Call  (for U.S. customers) for immediate assistance.
2. Live Chat: Access live chat support on the Pitney Bowes website for real-time help.
3. Email: Send an email to for general inquiries or for billing issues.
4. Social Media: Reach out to Pitney Bowes on Twitter or Facebook for quick support.
5. Help Center: Visit the Pitney Bowes Help and Support Center for troubleshooting guides and FAQs.
6. Community Forums: Visit the Pitney Bowes community to find answers from other customers or Pitney Bowes staff.
7. Postal Mail: Send formal inquiries to Pitney Bowes at their Stamford, Connecticut address.
8. Mobile App Support: Use the support options within the Pitney Bowes mobile app for on-the-go assistance.